No comment.
While I was away, I was glad to see I am not the only one who thinks newspaper online comments are a mess. Leonard Pitts Jr. of the Miami Herald and Connie Schultz of the Cleveland Plain-Dealer last week called for a ban on anonymous comments—though the atmosphere on comments threads is so toxic I am not sure requiring names will truly improve it.
In theory, reader comments further the conversation, bring up different enlightened points of view, and so on. In reality, they are predictable and off-topic at best and racist and vile at worst. The Washington Post ombudsman, Andrew Alexander, wrote recently, “For every noxious comment, many more are astute and stimulating.” I would say the math goes the other way around. Eighty percent of the comments on any story involving struggling minority students attack parents. Some commenters put this nicely; others suggest that taking children away from their families would be a great first step. There is no topic so apolitical that determined commenters cannot turn it into a reason to rant against the president. (After a story about college completion rates: “When is BHusseinO going to release his academic records?”)
Websites announce that comments are monitored and offensive comments are removed. Ha. It seems you can say any atrociously insulting thing you want, as long as you do not swear. Is the comment “call the bambalance!!!!!” after a shooting in a black neighborhood in D.C. not racist because it did not include the n-word?
Newspapers don’t hire cavemen to write for them; why should they give them space in other ways? Why should a paper’s bandwidth be donated to defenses of date rape? Why should the standard be any less than what is used to accept letters for publication on the editorial page (be an identifiable human who makes an interesting, sane point)?
Chris Davenport at the Post recently blogged about a side effect of nasty comments: people becoming less willing to be written about in the paper. Who wants to open themselves up to such easy attacks? Even a little wedding feature will leave commenters ranting about how the couple should have taken their spoiled butts to the soup kitchen instead of throwing themselves a party.
Some people say that newspapers have an obligation to give a forum for readers to comment. But why does the bar need to be set so low? It’s the Internet; there is plenty of room for people to eviscerate the subjects of newspaper stories without the paper itself facilitating their venom. The only newspaper I have seen where the comments are consistently civil and interesting is the New York Times, which moderates heavily. For those of you who defend incivility: fine! Be nasty in your own house! If you choose to come to mine and tear up my furniture and insult my mother, as well as entire races of human beings, I will throw you out.
In theory, reader comments further the conversation, bring up different enlightened points of view, and so on. In reality, they are predictable and off-topic at best and racist and vile at worst. The Washington Post ombudsman, Andrew Alexander, wrote recently, “For every noxious comment, many more are astute and stimulating.” I would say the math goes the other way around. Eighty percent of the comments on any story involving struggling minority students attack parents. Some commenters put this nicely; others suggest that taking children away from their families would be a great first step. There is no topic so apolitical that determined commenters cannot turn it into a reason to rant against the president. (After a story about college completion rates: “When is BHusseinO going to release his academic records?”)
Websites announce that comments are monitored and offensive comments are removed. Ha. It seems you can say any atrociously insulting thing you want, as long as you do not swear. Is the comment “call the bambalance!!!!!” after a shooting in a black neighborhood in D.C. not racist because it did not include the n-word?
Newspapers don’t hire cavemen to write for them; why should they give them space in other ways? Why should a paper’s bandwidth be donated to defenses of date rape? Why should the standard be any less than what is used to accept letters for publication on the editorial page (be an identifiable human who makes an interesting, sane point)?
Chris Davenport at the Post recently blogged about a side effect of nasty comments: people becoming less willing to be written about in the paper. Who wants to open themselves up to such easy attacks? Even a little wedding feature will leave commenters ranting about how the couple should have taken their spoiled butts to the soup kitchen instead of throwing themselves a party.
Some people say that newspapers have an obligation to give a forum for readers to comment. But why does the bar need to be set so low? It’s the Internet; there is plenty of room for people to eviscerate the subjects of newspaper stories without the paper itself facilitating their venom. The only newspaper I have seen where the comments are consistently civil and interesting is the New York Times, which moderates heavily. For those of you who defend incivility: fine! Be nasty in your own house! If you choose to come to mine and tear up my furniture and insult my mother, as well as entire races of human beings, I will throw you out.


12 Comments:
An article about comments would be sad and lonely without a comment.
So I will say (politely) that you are correct.
One problem is the time and effort needed to weed out the brutes.
And of course the tendency by some (not you) to delete uncongenial opinion.( But they would probably do that anyway, if so inclined.)
I will also point out (politely) that you could have used some nasty left wing comments as examples also.
But you knew someone would say that.
I think a big part of the problem at my paper is that the policy is for reporters not to reply to comments or engage readers in the comments section. That forces it to be a one-way conversation and readers just kind of shout into the wind.
I've read that when reporters interact it is supposed to raise the overall level of commenting. I think it may be true to an extent. I interact with readers on my blog on our site and the level of commenting is more sophisticated than our general comments. But then again I'm writing on a specific subject then that may attract a different audience from the general news site.
We don't really have the staff to monitor the comments the way the Times does but I do make sure to check comments on my stories frequently, report the bad ones and request that commenting is turned off if it is too out of control.
I'd agree that a lot of those comments are pretty awful, but I don't really see any solution other than to require people to give names (which, like you said, would probably not do much to deter horrible things), and filter. Filter, filter, filter.
"equest that commenting is turned off if it is too out of control."
Linda's point is that it's always out of control.
May I add that the these negative, inhumane comments bias issues toward really simplistic interpretations, and I always wonder how representative they are of general opinion. Isn't it a truism that letters written to congressional reps and senators are taken as proxy for certain percentages of public opinion? I wonder where open-ended online commentary falls into that continuum.
Though I've also noticed in reading threads of online comments that the same posters recur over and over, and will hurl vitriol at each other, making a more thoughtful interjection almost pointless.
"Eighty percent of the comments on any story involving struggling minority students attack parents." I wonder if eighty percent of the general public feel this way? I also wonder how many people actually read online comment sections. I admit I do, but as much for entertainment as for points of view, which may be why publications continue to permit it.
hi linda --
i think that calling for an end to comments, anonymous or otherwise, or lamenting their many faults is a fearful, outdated response to the internet -- though not an uncommon one especially among folks new to the internet and/or coming out of the traditional newsroom.
it's easy to see an unmonitored comment thread and throw your hands up. but the real fault there is the absence of monitoring, not the open comments themselves. newspapers want the readers but don't want to spend the time monitoring the conversations.
i've been running a blog about chicago schools for four years now, the vast majority of the time with unregistered and anonymous comments. i've had a handful of problems but no more than that. there are more and more ways to protect the conversation from going awry, including reader-reporting.
education sites, especially ones that attract readers who are teachers and administrators working in school systems, need to comment without fear of being exposed or losing their jobs.
/ alexander
It's not just newspapers. When i worked for AOL, i had to spend a bit of time looking over the chatrooms which were at least as bad. I also read slashdot as well where i don't see the problem as much due to a moderation system where you can limit the comments to those who have been peer moderated as better (or sometimes worse), but there needs to be a critical mass of readers (and interest) for a system like that to work.
Whooo... that's entertainment, I guess. I'm still not getting where Pearl Harbor and Japanese cryptographers come into play when one is discussing a DC shooting.
The obviously ignorant comments don't give me nearly so much pause as the semi-coherent but crazy ones.
I would be fine with heavily moderated comments; that's why I single out the Times for praise. I think good moderation is more important than real names.
Linda, This is my first time reading your blog (I found the link on 'An Urban Teachers Education") and I have to say I found it surprising that you think that posters who "blame the parents" in articles about failing schools are somehow uncivilized and (possibly?) akin to racists and bigots. As a former teacher, I found that supportive parents were a crucial factor in student performance, and have said so before on blogs. In fact, studies show that students' SES level (basically, a description of their family) is the most important predictive factor in student performance. Anyway, I just wanted to point out that just because you disagree with a perspective doesn't mean that the people who espouse it (particularly concerned parents, teachers and members of the public) lack civility and need to be regulated.
Looking forward to reading more of your blog in the future.
Attorney, thanks for your comment. It is not racist to suggest that parental involvement is important in a child's education and development; certainly my own work has dealt with this issue thoroughly. It is, though, bigoted to—as a startling number of commenters do—suggest that as a race, black parents do not care about their children's education and we should just take kids away from their parents. Those are two different levels of "discussion," and sadly I see way too much of the latter.
As an experiment, as soon as I saw your comment I looked at the article I had up on my screen, a Baltimore Sun piece about school turnaround. Here is one comment:
"balto county is slowly becoming another balt city where schools have to raise the children neglected at home...all on west side ... correlations anyone?"
("west side" = shorthand for black.)
Post a Comment
Considerate comments are welcome. Uncivil remarks will be deleted. Anonymous comments -- including those unaccompanied by the author's first and last name -- are not permitted.
Subscribe to Post Comments [Atom]
Links to this post:
Create a Link
<< Home